Returns & Exchanges

At RELX Indonesia Official, we are committed to ensuring the highest quality for your vaping experience with a comprehensive 12-month limited warranty on all genuine devices. If you encounter any manufacturing defects, our streamlined exchange process is designed to get your replacement to you as quickly as possible.

Return Process

• 1.
  Verify Authenticity

  Scan the QR code on your product packaging to ensure your RELX device is a genuine official product eligible for warranty coverage.

• 2.
  Document the Issue

  Capture a clear photo or short video demonstrating the technical fault or manufacturing defect to assist our support team in the assessment.

• 3.
  Contact Support

  Reach out to our official customer service via WhatsApp or email with your proof of purchase and defect documentation to receive a Return Merchandise Authorization.

• 4.
  Ship and Replace

  Send the faulty unit back to our service center in Jakarta; once verified, we will ship a brand new replacement unit to your address at no additional cost.