Frequently Asked Questions
Everything you need to know about RELX Indonesia's products and services.
Are the products sold on RELX Indonesia Official authentic?
Yes, all products sold on our store are 100% authentic and sourced directly from RELX. Each device and pod comes with a unique verification code that can be scanned to confirm its authenticity.
What is the warranty policy for RELX devices?
We offer a standard 12-month limited warranty on all RELX devices starting from the date of purchase. This covers manufacturing defects but does not include damage caused by misuse, accidents, or unauthorized modifications.
How long does shipping take within Indonesia?
Orders within the Greater Jakarta area typically arrive within 1-2 business days. For other regions across Indonesia, shipping usually takes 3-5 business days depending on the selected courier service.
What payment methods do you accept?
We accept a wide range of payment options including Bank Transfers (Virtual Accounts), Credit/Debit Cards, and popular Indonesian e-wallets such as GoPay, OVO, and ShopeePay.
Can I return or exchange a product if I change my mind?
For hygiene and safety reasons, we only accept returns or exchanges for products that are defective upon arrival or if the wrong item was sent. Items must be in their original, unopened packaging.
How do I know when my RELX pod is empty?
You will notice a significant decrease in vapor production and a change in flavor profile (often a burnt taste) when the e-liquid is depleted. It is time to replace the pod with a new one to ensure the best experience.